Business Case Studies, Executive Interviews, Miguel Angel Gardetti on Bottom of the Pyramid

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Executive Interviews: Interview with Miguel Angel Gardetti on Bottom of the Pyramid
November 2008 - By Dr. Nagendra V Chowdary


Dr. Miguel Angel Gardetti
Director of the Instituto de Estudios para la Sustentabilidad Corporativa (IESC)


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  • How is Argentina's Base of the Pyramid Learning Lab doing vis-àvis other similar labs? Have the objects been able to be achieved? What is the status of these labs as of now?
    In connection to the Argentina BoP Learning Lab: The base of the pyramid offers opportunities to create value for all the parties, as well as for both sustainable and human development. These markets require managing substantial challenges in technical and economic infrastructure, education, financial resources, and cultural differences. This is so because the base of the pyramid is a source of sustainable innovation and a scenario for future social and economic disruption.

    For such purpose, it is necessary to build an ecosystem that understands on a cultural basis the area inwhich it will be developed. Both the ecosystem dynamism and a focus on the "local" aspect are essential for the development of the BoP.

    This requires the use of the imagination to forge alliances and make co operative approaches that blend the capabilities of business with those of both the civil society and the public sector in order to speed up development, even in the poorer regions.

    The Argentina BoP Lab provides a scenario to develop trust and ideas in which the four involved sectors are attempting to gradually overcome their barriers, on the one hand, while beginning to develop the capabilities required for the BoP, on the other. This lab encourages divergent thinking to reach a new level of thinking and analysis. Thus, companies are slowly beginning to listen to voices seldom heard in an attempt to develop their "native capability". Moreover, NGOs are beginning to think in terms of "corporate" management, while the public sector starts learning and taking part in a model different from that of assistance delivery, analyzing the best way to create a suitable environment for the BoP. The academia is slowly beginning to see the BoP as a necessary element for business leader training.

    Several challenges lie ahead for the Argentina BoP Lab. The first challenge is to determine how poor people will be integrated in view of the "anti-enterprise" culture, typical of this sector and historically fostered by the political power. The second one is to continue building a local and common view of the BoP, addressing questions such as: What are the local needs? What kind of knowledge should be generated? How could this process evolve in Argentina?

    Other challenges may be posed in different questions: How can a company turn its strategy at the BoP into a competitive advantage? What kind of business model will work? How can we build trust in the informal economy? What kind of education do business schools need? How does new technology integrate? How can we develop the educational/ social infrastructure? Moreover, from the regulatory and policy formulation viewpoint, if entering the markets at the base of the pyramid is a good choice for both development and business, what does it take to turn this into a reality?

    Therefore, the Argentina BoP lab contributes to establishing the necessary learning process which results in the joint development of ideas and opportunities that strengthen the capabilities of the parties involved.

  • The three powerful themes captured in CK Prahlad's Fortune at the Bottom of the Pyramid: Eradicating Poverty Through Profits are There is much untapped purchasing power at the bottom of the pyramid. Private companies can make significant profits by selling to the poor; By selling to the poor, private companies can bring prosperity to the poor, and thus can help eradicate poverty, and; large MNCs should play the leading role in this process of selling to the poor How can MNCs play a leading role in reaching out to the BOP customers?
    It is important to bear in mind what Erik Simanis, Stuart Hart and Duncan Duke state in their paper "The Base of the Pyramid Protocol. Beyond "Basic Needs" Business Strategies:

    Reducing the complex meaning of "poverty alleviation" and "development" to the managerially accepted language of "customer needs" and "product development" gave managers a way to get their arms around the challenge, but it also led them to adopt a strongly "economistic" notion of poverty. This mental image has been further reinforced and validated by corporations' traditional skill sets and capabilities. The lackluster development impacts of initial BOP ventures have led the nonprofit and public sectors, which initially extended cautious support for the concept, to voice increasing dissatisfaction. Some almost seem to feel they were duped, and that the BOP is little more than a strategy for "selling to the poor."

    "In addition, attaching the term "market" to themore than four billion people in the BOP economic classification has helped companies flip their mental switches and begin viewing the poor like any other customer with needs but it has also imputed to the BOP a kind of coherence that does not exist. The BOP is not one homogenous market; in fact, it is not a market at all. The BOP is a demographic classification. As a result of this misunderstanding, initial corporate efforts to serve the BOP have relied on the same market development approaches, tools, and managerial frameworks used to serve real consumers in real markets.Consequently, most first-generation corporation BOP ventures have failed to deliver any profits, much less a fortune."

1. Bottom of the Pyramid Case Study
2. ICMR Case Collection
3. Case Study Volumes

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