Business Case Studies, Executive Interviews, Harish Bijoor on Managing Troubled Times

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Executive Interviews: Interview with Harish Bijoor on Managing Troubled Times
March 2009 - By Dr. Nagendra V Chowdary


Harish Bijoor
Harish Bijoor, CEO, Harish Bijoor Consults Inc.


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  • What is your assessment of the Indian retail industry? What do you think would be the defining critical success factors for this industry?
    Indian retail needs to adjust its mentality to suit Indian conditions. We need to be multiple-formatted. Every chain needs to have multiple formats and must not rely on niche formats such as the mega supermarts. In the early days, such a focus on single-formats will work, as the low hanging fruit of the ready-made consumer in urban markets is plucked. But things will dry up soon. Smaller format outfits need to be a reality for every chain sooner or later. Non air-conditioned retail is something that cannot be missed.

    A partnership of big retail with small must not be missed as an opportuntiy. Imagine if an Aditya Birla Retail contracted 2,00,000 existing small kirana shops to partner in their retail spread. Every one of these small kirana shops would get the benefit of an organized front-face in terms of branding, and of course the benefits of mass sourcing. For the retail brand, this would mean a quick 2,00, 000 outlets that sport the brand name of the company. Also, this would mean 2,00,000 business people in small retail can continue their livelihoods. They would bring passion and a deep understanding of the local market for the big retailer. Every outlet could be co-branded. More-Ghaanshyam Stores and a More-Shetty Stores!

    Indian retail inroad can be made by the big player only on a win-win format of big and small, and not to the exclusive benefit of the big alone!

    My prediction is that in the next six years, the face of Indian retail will look very different from what we see today. Today’s big ones might just vanish altogether. Bubbles burst, you see!

  • In one of your columns you said, "The brand is a thought therefore thought leadership equals brand leadership." Can you elaborate on this?
    My definition of a brand is a simple one. The brand is a thought. A simple thought that lives in people’s minds. This is a powerful thought. Planting this thought in the mind of a person is a skill, an art, a science and a philosophy. This is branding.

    Business success today is defined by the success that the brands of companies achieve in the marketplace. Brand leadership is therefore thought leadership. If you are able to leverage your brand to advantage, you are a winner in the marketplace. Therefore, I recommend businesses to pay a lot of attention to their brands and the thoughtleadership stances they take.

  • An obvious question regarding Indian brands. Why do we not find even a single brand in Businessweek- Interbrand’s Global 100 brands list? When do you think one of the Indian brands would make into this list?
    We are a nascent brand economy. Our very belief in brands is new. It will take time. Another ten to twelve years, and expect a brand on the list. We will be there. Sooner than later. India can do it. We are already topping many lists. Look at the Financial Times ranking of Business Schools in the world. The Indian School of Business at Hyderabad has been ranked 15 in the world. All in a matter of seven years! This is big achievement!

  • If you have to bet on five brands that have the potential to make into this list, what would they be? What do you think these brands should do to break the jinx?
    It could be Tata. It could be Reliance. It could be Nano. It could be anything! And what about Infosys? Or TCS? Or Wipro?

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