Executive Interviews: Interview with Jeffrey M Cohn on Talent Management
February 2007
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By Dr. Nagendra V Chowdary
Jeffrey M Cohn Director of Research at Chief Executive Leadership Institute (now at Yale); Director at the Law & Economics Consulting Group.
Firstly, congratulations on having
produced a masterpiece on Talent
Management and Succession
Planning (Growing Talent as if your
Business depended on it, HBR,
October 2005) in recent times. Credits
to other two co authors too. What was
the trigger to embark upon a threeyear
research program? What motivated me? Every board in
the country says that one of its top
responsibilities is succession
planning. Yet, a high percentage of
these same boards will openly admit
that their own succession planning
process falls short. Thats a fairly
serious and puzzling disconnect. But
it doesnt stop there.
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Rarely in the
history of Corporate America have we
seen such onslaught of boards
recruiting CEOs from outside their
own corporate walls. In my opinion,
this is nothing short of a total boardlevel
governance meltdown. And as
shareholders, we sit idly on the
sidelines. How can boards of
companies, in which we invest our
hard earned dollars, let their
companys internal talent pipelines
run so dry? When key positions
become vacant, why should
companies be forced to look
externally for talent? We all know its
a huge risk to bring in an outsider.
Who knows if the new leaders style or
even his skills will mesh with the
underlying strategic needs and
culture of the organization? Externally
recruited CEOs fail at a much faster
rate as internally groomed ones. Why
then don't boards, as the stewards of
our investment, spearhead, sponsor
and monitor talent development and
bench strength? And why dont they
do all of this before key positions
become vacant? Just seems like
common sense to me. Thats what
spurred my research.
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On hindsight, how do you rate
your research output? Many CEOs continue to contact me
after reading my Harvard Business
Review cover story, wanting to know
how to assess their talent, how to
improve their bench strength and how
to enhance their succession planning
process. On the surface at least, they
seemed genuinely interested in the
results and recommendations of my
research. And for me, thats where the
rubber meets the road. I am not an
academic. I am a practitioner. My
ultimate goal is not to publish papers
or get tenure. Its to get hard nosed,
bottom line oriented CEOs to actually
try new things that will improve their
bench strength and competitive
position. -
What are the major insights/
findings of that well crafted research? By far, the major insight is that the best
organizations actively zero in on and
begin to groom rising stars earlier in
their careers. Sounds easy, but its not.
First of all, in most organizations of
substantial size, where do you even
begin looking to find these rising
stars? How (and who) do you assess
to determine whether a good manager
can morph into a rising star? Who does
this assessment? How can you be sure
youre comparing apples to apples?
How can you ensure objectivity? Once
youve identified your pool of rising
stars, how do you groom them? Should
you assign mentors to these rising
stars? When and how often should you
rotate them into different positions in
the organization? And then there are
more subtle, but equally important
issues to consider. For example, at the
most basic level, do you tell the rising
star that he or she is in fact a rising star?
And if you do tell them, what do you
tell the other solid citizens in the
organization that didnt make the cut?
And if you keep rising stars in the dark,
dont you substantially raise the risk of
attrition as headhunters come
knocking on doors? Answers to all
these questions will have a profound
impact on a companys overall talent
management system. Getting all these
component pieces to synch up in
perfect harmony is the end result of
what I call an aligned talent
management system. And thats the
basis for an enduring advantage that
competitors simply cant copy. They
cant copy it, frankly, because from the
outside looking in they wont even be
able to understand how all the pieces
fit together. If CEOs truly believe that
their talent plays a critical role in their
organizations success, then they better
hope their talent management system
is aligned. Our research showed that at
least half of organizations need better
aligned talent management systems. -
Lets look at Tyson Foods and CEO
John Tyson's initiatives. Is this the
case in most companies across the
globe or is it just an exception? Do you
find the imperative for leadership
development is proportional to a
companys market position the
bigger the company, the more intense
the desire to have a structured and
organized leadership development
initiative, including succession
planning? In the small town of Fayetteville,
Arkansas, when employees at Tyson
Foods come to work each morning, the
name they see plastered on the
building is the exact name as the
companys CEO and largest
shareholder, (John) Tyson. Its hard to
imagine a CEO that had more on the
line and more to lose by not developing future leaders. Its his
fortune and his good name thats at
stake. Indeed, John has told me on
several occasions that he would like
for his legacy to include creating and
embedding a culture of leadership
development throughout the whole
organization. Yet rewind a few years
ago, and there was a serious gap
between the companys bench
strength and the companys talent
needs. To bridge this gap, I helped
John develop a program called Talent
Alignment and Optimization (TAO).
TAO ensured that the company
invested in the right leadership
development activities, that all these
initiatives complemented one
another, and that the entire talent
management system was aligned and
integrated. Once built, the system
ensured that the right person would
be ready to step into a key
organizational position at the exact
moment it became vacant. Many
CEOs pay a lot of lip service to the
importance of their people and of
developing talent. Not John Tyson.
TAO was and still is at the very top of
his agenda, and the results are clear.
TAO is now in its third iteration and
the company has substantially
enhanced the depth and strength of its
bench.
1.
Diversity and Talent Management Case Study
2. ICMR
Case Collection
3.
Case Study Volumes
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