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Case Title:

IT Infrastructure and Business Process Synergy at Meru Cabs Private Ltd.

Publication Year : 2012

Authors: Professor Kartikeya P Bolar and R Muthukumar

Industry: Transportation

Region: India

Case Code: OM0038

Teaching Note:  Not Available

Structured Assignment: Not Available


OR





Abstract:
This case study at the backdrop of Meru Cabs helps students to understand how IT infrastructure and Business Process Synergy can improve operational efficiency.

Meru Cabs Private Ltd. (Meru) was one such company which used information technology to bring about a tremendous improvement in its operational efficiency and customer satisfaction.

Pedagogical Objectives:

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