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Operations and Project Management Case Study

Case Title:

Global Hospitals - Where Life Gets a Second Chance

Publication Year : 2006

Authors: Dr. T.R.K. Rao, ISMS

Industry: Health Care


Case Code: OPM0009

Teaching Note: Not Available

Structured Assignment: Not Available

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Global Hospitals has carved a niche for itself as a referral hospital in India by offering specialized services in gastroenterology and organ transplantation. Being a visionary, Dr. Kancherla Ravindranath has further plans to offer super-specialty and paramedical courses to doctors and the paramedical staff to fill the current gap of professionally trained personnel in the medical field. He is also fanatical about expanding to major metros and secondary towns of India and eventually foray into Asian countries. However, with minor hitches in operational aspects that any hospital, in general, encounters and lack of availability of world-class professionals at the paramedical level, Global Hospitals has a long way to go before making its presence felt in other parts of the country and abroad. The main subjects for analysis and discussions in this case include the vision and entrepreneurship of Dr. Ravindranath, the successful journey of Global Hospitals, its corporate social responsibility activities, employee relations, business strategy.

Pedagogical Objectives:

  • To discuss Global Hospitals'corporate social responsibility activities, employee relations, business strategy
  • To debate on the entrepreneurship style of Dr. Ravindranath

Keywords : Entrepreneurship Case Study, Dr Kancherla Ravindranath, Global, Transplantation, Paramedical, Gastroenterology, Hospital, Affordability, Accessibility, Laparoscopic, Multi-organ, Social responsibility, Mission, vision, Hospital services, Infection, Professional


  • Introduction
  • India and Health Care Industry:
  • Dr. Kancherla Ravindranath
  • Vision and Mission
  • Quality
  • Affordability
  • Vice President – Medical Services, Dr. Veera Prasad elaborated21
  • Accessibility
  • HR Policies
  • Business Development

  • Dr. Patnaik, Vice President – Business Development quoted,
  • Expansion Plans:
  • Front Office Procedures
  • Professionalism of the Nursing Staff
  • Cleanliness
  • External Facilities
  • Conclusion:

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