Operations and Project Management Case Study

Bamboo House India: A Case of Queuing Theory

OR

Abstract:
Operations Research (OR) is seen as a discipline of applied sciences where analytical methods are used to resolve complex situations for better decision making. There are many OR techniques such as Project Management, Game Theory, Logistics, Social Networking/Transportation Forecasting models, Queuing Theory, etc. Queuing Theory (study of waiting lines) helps in effectively reducing waiting lines in situations such as reservation counters, cinema halls, transportation of goods etc.

Bamboo House India (BHI), started by Prashant Lingam andAruna Kappagantula, aims to provide sustainable livelihood opportunities to rural and tribal artisans in the bamboo sector. Presently, BHI is supplying bamboo products to its customers on time. With increasing demand, the enterprise is also expected to provide better service. In order to achieve this, BHI is planning to implement the queuing theory. The case study gives an understanding of how the queuing theory can be implemented in BHI.

Pedagogical Objectives:

• To understand the significance of waiting lines and queuing theory
• To understand the implementation of queuing theory in BHI.

Keywords :  Project Management, Operations Research, Queuing Theory, Waiting lines, Service Rate, Single-Server Single-Stage Queue, Arrival Rate, Average Customer Time in a queue, Idle Time, Waiting cost, Bamboo House India

Contents:

• Introduction