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Case Title:

KATT: An Outsourcing Company

Publication Year : 2012

Authors: Dr. Sunil Bhardwaj and R Muthukumar

Industry: Service

Region: India

Case Code: QM0031

Teaching Note: Not Available

Structured Assignment: Not Available


OR





Abstract:
KATT Outsourcing offered a wide range of outsourcing services including IT outsourcing, Back office outsourcing, and HR outsourcing. The case study, with the example of a leading outsourcing company, helps students to discuss decision tree analysis, probability and Chi-square technique.

Pedagogical Objectives:

  • To discuss decision tree analysis.
  • To elucidate Chi-square technique

Keywords : Decision tree analysis, Probability, Operations management, Quantitative techniques, Chi-square technique, ANOVA, Test of proportions

Contents:

  • Introduction
  • Decision for New Location
  • Insights into the Customers
  • BID for Microsoft Outsourcing Contract
  • Questions for Discussion
  • Exhibit

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