Business Case Studies, Govenrment and Business Environment Case Study, Indian BPOs,The Reverse Migration

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Govenrment and Business Environment Case Study

Case Title:

Indian BPOs: The Reverse Migration

Publication Year : 2005

Authors: Srinath Manda & Sumit Kumar Chaudhuri

Industry: Information Technology and IT Enabled Services


Case Code: GBE0041

Teaching Note: Not Available

Structured Assignment: Not Available

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Since the mid-1990s, companies from Europe and the US had been rushing to outsource their operations to India, while the public and politicians in those regions had been raising a hue and cry over the loss of money and jobs to India. But since 2002, Indian companies had been doing all those activities in the West, that traditionally companies from the West had done in India – acquisitions, takeovers, mergers, joint ventures, new operation setups, business building guidance to existing companies, and above all creating jobs in those regions. But the American public and politicians have failed to realise these new developments were taking place. And the uproar over Indian business process outsourcing (BPO) continued to gain momentum with the US Presidential elections in 2004. While the politicians strongly vowed to stall the outsourcing to India, economists and industry experts defended the process as a necessity for the revival of the US economy from recession.

Pedagogical Objectives:

  • To discuss the various implications of outsourcing in India
  • To discuss the impact of off shoring in the US and India economies.

Keywords : Business process outsourcing (BPO), Government and Business Environment Case Study,Offshoring, Outsourcing, US economic recession, Backlash, Cost savings, Acquisitions, Indian BPO industry, Competitive advantage, Growth drivers, Reverse migration, US Presidential elections 2004, Information technology enabled services (ITES), Back-office operations, Core competencies

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