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HRM / Organizational behaviour Case Study

Case Title:

Microsoft: Reshaping HR Strategies

Publication Year : 2008

Authors: Florence Nightingale.P, Doris Rajakumari John

Industry: Information Technology and IT Enabled Services


Case Code: HRM0044C

Teaching Note: Available

Structured Assignment: Available

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Founded in the year 1975, Microsoft is the worldwide leader in software, services and solutions. Employees at Microsoft are recognised as the intellectual fuel and are provided with various benefit plans and resources, which are designed to retain them. Lisa Brummel, who joined as the chief of human resources at Microsoft, in the year 2005, started reshaping the company’s HR strategies. She began to innovate the HR system and tailored it to meet the needs of individual employees. The case helps to analyse the importance of innovation in HR practices of an organisation. The case also offers a backdrop to debate whether the reshaped HR strategies of Microsoft help to satisfy, retain and motivate the employees at Microsoft.

Pedagogical Objectives:

  • To analyse the significance of employees in a knowledge-based industry
  • To analyse how companies attract the best-knowledge workers and retain employees in a competitive environment
  • To analyse the HR practices at Microsoft
  • To analyse the reshaped HR practices implemented by Lisa Brummel
  • To analyse whether the new HR Strategy helps to satisfy, motivate and retain employees at Microsoft.

Keywords : Microsoft, HR Strategies, Reshaping HR Stratgies, Google, Lisa Brummel, Knowledge-based industry, Comparitive Analysis, Steve Ballmer, Mini-Microsoft Blog, mymicrosoft 1.0, HRM Case Studies, Next Generation Work Place


  • HR Practices at Microsoft
  • Microsoft: Reshaping HR Strategies
  • Benefit Plans at Microsoft
  • Family and Parenting Benefits
  • Perks at Microsoft

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