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Case Title:

Branding a Commodity: Pista House’s ‘Hyderabadi Haleem’

Publication Year : 2010

Authors: Syed Abdul Samad and Dr. Nagendra V Chowdary

Industry: Services

Region:India

Case Code: BBP0112

Teaching Note: Available

Structured Assignment: Not Available

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Abstract:
Every Muslim welcomes the month of Ramzan, but a Hyderabadi Muslim has something more to rejoice for – the Hyderabadi Haleem, a delicacy, which is available only during that month. It is a tradition to break the daily fast (roza) at Iftar with a plateful of Haleem. The making of the dish, which originated in Saudi Arabia, is mastered to an art form in Hyderabad. However, today, the dish is recognised all over the world by the name – Pista House Haleem.

By 2009, Pista House (PH) – established as a bakery in 1997 – went on to become an organisation that exports its Haleem to all the major countries across the world. It turned a generic commodity – Haleem – into a unique global brand acquiring a cult like status – ‘Pista House Haleem’. However, Pista House Haleem is offered only in the month of Ramzan. Considering the cyclical demand for the product, the way PH scales up its operations and manages quality along with its ‘concentrated advantage’ is very intriguing and worth emulating.

The case study deals with the economics of the demand for a cyclical product, management of scaled up operations, branding a commodity and taking global such branded commodity.

Pedagogical Objectives:

      The case study facilitates to understand and analyse:
  • The nature of demand for ‘Hyderabadi Haleem’
  • The maintenance of quality in a scaled up operation
  • The building of a brand around a commodity
  • The best approach for Pista House brand to go global.

Keywords : Brands, Branding, Branding Strategies, Brand Building in Commoditized Industries, Food Branding, Fast Food Retailing, Food Retailing, seasonal Demand, Franchisee, Business Model, Entrepreneurship, Fast Food Restaurants, Brand Building in Retail, Branding a Commoditized Product, Products vs Brands, Pista House, Haleem, Ramazaan, Ramadan, Hyderabad Haleem

Contents:

  • Pista House: The Beginnings
  • The Story of Haleem
  • Pista House Haleem
  • Scaling Up Operations during Ramzan Season
  • Around the World from Hyderabad

  • Future Plans
  • Map of Hyderabad Showing PH Outlets and Lab Location
  • Flowchart Showing the Process of Preparing Haleem
  • Flowchart Showing the Process of Haleem Distribution

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