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Services Case Studies

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Case Code Case Title Case Studies Structured Assignment Teaching Notes Re-Print Permission
LDS0028 Sanofi Aventis: CEO Le Fir's Formula for change
IPD0093B Will Harry Potter’s Magic Work for Universal Studios Theme Parks?
INA0113A Private Equity Companies: The Strategic Shift
INA0104B The US Newspaper Industry at Crossroads?
INA0103B Indian Animation Industry: Roadblocks for Global Competitiveness
INA0100 Nokia (A): A Stable Player in a Turbulent Industry?
INA0099 Indian Hotel Industry (B): The Park’s Eye for the Unconventional
INA0097 Motorola in China (B): From 'Intended' to 'Emergent' Strategy?
INA0096 Motorola in China (A): Dealing with an Evolutionary Industry Life Cycle
HRM0044C Microsoft: Reshaping HR Strategies
HRM0043C Innovative HR Practices at Southwest: Can they be Sustained?
HRM0040B Schultz’s Return to Starbucks: To Fend off Rivals?
HRM0038C Costco’s Employee Loyalty Strategies
GRS0195C IBM’s ‘On –Demand’ Strategy: The Strategic Rationale
GRS0194B Rediff, Indian Communication Giant's Strategies: Beat Rivals at Home?
GRS0193B Lufthansa Spreading its Wings in the US through JetBlue
GRS0191A Kingfisher Airlines International Route Expansion Plans: Will it Succeed?
GRS0189A Growth Strategies for Emerging Markets: Nokia in India
GRS0188A Fortis Healthcare Limited: Corporate Hospital’s Growth Strategies in India
GGL0045 Vodafone (B): Sarin Finds His Desi Routes?

    Executive Inerviews

  • Richard B ChaseRichard B Chase

    Richard B Chase is considered the founder of the field of Service Operations Management
    Speaks on Building Trust
  • Shantanu DuttaShantanu Dutta

    Shantanu Dutta is currently the Vice Dean for Graduate Programs at Marshall School of Business USC.
    Speaks on Building Trust
  • View All Executive Interviews»


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