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Services Case Studies

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Case Code Case Title Case Studies Structured Assignment Teaching Notes Re-Print Permission
IPD0109IRC Converged Mobile Devices-Will it Displace the Laptop?
IPD0108IRC Breaking the Hollywood Convention
IPD0107IRC Blackberry's New Models: A 'Smart' Move to Sustain Market Position?
IPD0106IRC Apple and Google: Closed vs Collaborative Innovation
IPD0105IRC Amazon's Kindle: Will it Spark e-book Reader’s Fire?
IPD0104IRC - Creating a Competitive Advantage Through iPhone Application?
IPD0102 Kamal Quadir’s CellBazaar: Connecting Bangladesh’s Bottom of the Pyramid through Mobile Commerce
IPD0101 Potential of Satellite Television in India
INB0005IRC Indian Retail Banking: Attracting More MNC Banks
INA0124 John Q: In Quest of Healthy Healthcare System
INA0123 Medical Tourism: Rise of Asia as Global Healthcare Destination
INA0122 Corporatisation of Indian Film Financing in India: Best Practices from Hollywood
HRM0081IRC Work Life Balance Initiatives at Infosys: Stress Buster for Employees?
HRM0080IRC Wal-Mart's Tryst with China's Trade Union: Partner or Problem?
HRM0078IRC Tata Consultancy Services: Building Talent Pool
HRM0075IRC Quicken Loans - A US Company: 'Best Place to Work For'
HRM0074IRC HR in Indian Retailing: New Mantra for Success?
HRM0073IRC Foreign Investment in Chinese Banking Sector: HR Challenges
HRM0063 Performance Management System@TCS
HRM0062 Competency Mapping at ‘The Kolkata Glory’

    Executive Inerviews

  • Richard B ChaseRichard B Chase

    Richard B Chase is considered the founder of the field of Service Operations Management
    Speaks on Building Trust
  • Shantanu DuttaShantanu Dutta

    Shantanu Dutta is currently the Vice Dean for Graduate Programs at Marshall School of Business USC.
    Speaks on Building Trust
  • View All Executive Interviews»


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